Last Updated: January 1, 2025 | Effective: January 1, 2025
1. Introduction
Brainergy™ ("Company," "we," "us," or "our") operates the website us-brainnergy.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Site, purchase our products, or interact with us in any way.
By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.
We are committed to protecting your privacy and handling your data responsibly. We do not sell your personal information to third parties.
2. Information We Collect
2.1 Information You Provide Directly
Full name, email address, phone number, and billing/shipping address when placing an order
Payment information (credit/debit card details — processed securely via our payment processor; we do not store full card numbers)
Account registration information if you create an account
Messages, questions, or feedback submitted through contact forms or email
Reviews or testimonials you voluntarily submit
2.2 Information Collected Automatically
IP address and approximate geographic location
Browser type and version, operating system, and device identifiers
Pages visited, time spent on pages, referring URLs, and navigation paths
Click patterns and interactions with site elements
Cookie identifiers and session data (see Section 5)
2.3 Information from Third Parties
We may receive information about you from advertising platforms, analytics providers, and payment processors in the ordinary course of operating our business.
3. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, and communicate order status
Provide customer service and respond to your inquiries
Send marketing communications if you have opted in (you can opt out at any time)
Improve, personalize, and optimize our Site and product offerings
Conduct analytics and understand how visitors use our Site
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with applicable laws, regulations, and legal obligations
Enforce our Terms of Service and other agreements
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
Service Providers: Trusted third-party vendors who assist us in operating the Site, processing payments (e.g., Stripe, PayPal), fulfilling orders, delivering emails (e.g., Klaviyo, Mailchimp), and providing analytics (e.g., Google Analytics). These parties are contractually bound to use your data only to perform services for us.
Legal Requirements: When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
Business Transfers: In connection with a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred as a business asset.
With Your Consent: For any other purpose with your explicit consent.
5. Cookies & Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and gather analytics data.
Types of Cookies We Use
Essential Cookies: Required for the Site to function (cart, checkout, session management)
Analytics Cookies: Help us understand Site usage (Google Analytics, Facebook Pixel)
Marketing Cookies: Used to deliver relevant advertisements and retarget visitors across other websites
Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser. Disabling certain cookies may affect Site functionality. You may also opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
6. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, and access controls to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention obligations)
Opt-Out of Marketing: Unsubscribe from promotional emails at any time via the "unsubscribe" link or by emailing us
Data Portability: Request your data in a structured, machine-readable format
To exercise any of these rights, contact us at support@us-brainnergy.com. We will respond within 30 days.
8. Children's Privacy
Our Site and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
The right to know what personal information is collected, used, shared, or sold
The right to delete personal information held by us and our service providers
The right to opt out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your CCPA rights
To submit a CCPA request, email us at support@us-brainnergy.com or write to us at our business address.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: