Refund & Return Policy

1. Money-Back Guarantee

Brainergy™ offers an unconditional 60-day money-back guarantee on every order placed on us-brainnergy.com. This means you have a full 60 calendar days from the date of purchase to try the product and request a refund if you are not completely satisfied.

We believe so strongly in our formula that we're willing to take all the risk. Your satisfaction is our priority.

2. Refund Eligibility

To qualify for a refund under our guarantee:

• Your refund request must be submitted within 60 days of your original purchase date
• The product must have been purchased directly from us-brainnergy.com (we cannot process refunds for products purchased from third-party retailers)
• You must provide your order number or proof of purchase
• Refunds are limited to one order per household under the money-back guarantee

You are not required to return the product to receive your refund — we'll take your word for it. However, in cases we deem fraudulent or abusive, we reserve the right to request physical return of unused product.

3. How to Request a Refund

• Email support@us-brainnergy.com with the subject line: "Refund Request – Order #[your order number]"
• Include your full name, email address used at checkout, and order number
• Briefly describe why you'd like a refund (optional, but helpful for us to improve)
• Our support team will respond within 1 business day with confirmation and next steps

Once approved, your refund will be processed and a credit will automatically be applied to your original payment method.

4. Refund Timeline

• Approval: Within 1 business day of your request
• Processing: 2–3 business days after approval
• Credit to Card/Account: Additional 3–7 business days depending on your bank or payment provider

Total time from request to seeing funds in your account: typically 5–10 business days. If you haven't received your refund after 10 business days, please contact your bank first, then reach out to us if the issue persists.

5. Exchanges

We do not offer direct product exchanges. If you received the wrong product or a defective item, we will send a replacement at no charge. For all other situations, we recommend requesting a refund and placing a new order.

6. Damaged or Incorrect Orders

If your order arrives damaged, tampered with, or is incorrect (wrong product), please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item and packaging

We will arrange a replacement shipment or issue a full refund at no cost to you, including any shipping charges.

7. Non-Refundable Items & Exceptions

• Original shipping charges are non-refundable (except in cases of our error)
• Products purchased from third-party retailers or unauthorized resellers
• Refund requests submitted after the 60-day window has expired
• Orders where the money-back guarantee has already been used for the same household

8. Contact Support

Our customer happiness team is here to help:

• Email: support@us-brainnergy.com
• Response Time: Within 1 business day
• Hours: Monday – Friday, 9 AM – 5 PM EST

We're committed to making every Brainergy™ customer experience exceptional. If you have any issues at all, please don't hesitate to reach out.